Is it legal for cell phone companies to hold customers hostage when they have made billing errors on our accounts? And why does a customer have to pay $400 to reinstate service when T-Mobile is at fault for completely inaccurate billing charges and errors?
Direct pay out of a checking account for monthly charges gives the company the right to overdraw your checking account, overcharge you and then stop service while they figure out the problems. It is totally unethical and extremely poor customer service when the company insists on collecting large sums of money that are not due. And then, interrupt service because I am disputing a billing and refusing to pay. They have clearly admited their errors but still insist on this outrageous financial control tactic.
And to make it even more aggravating, they give you this crap about charging $200 per phone line if a customer wants to cancel due to poor customer service. It is a financial nightmare of dealing with T-MOBILE. I truly think something needs to be done LEGALLY to restrict the controls that this and other cell phone companies have over their customers.
I don't care if I signed a contract. If I am not happy with services(OF ANY KIND) I should be able to cancel at any time WITHOUT PENALTY. I refuse to pay for something when I have been treated in this manner. NOBODY SHOULD HAVE TO SIT ON THE PHONE FOR 3 HOURS AND STILL NOT GET SOME TYPE OF RESOLUTION THROUGH CUSTOMER SERVICE.
No comments:
Post a Comment